How to troubleshoot a gaggia syncrony compact

Written by patrick nelson
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How to troubleshoot a gaggia syncrony compact
The aluminium boiler can dispense steam for frothing milk and creating cappuccinos. (caffè e cappuccino image by Luca Di Fiore from

Gaggia's Syncrony Compact can prepare espresso coffee from coffee beans or ground coffee. The aluminium boiler can dispense steam--for frothing milk and creating cappuccinos--and hot water too. The water container holds 1.7 litres. A simple flashing light message system helps with operation. Problems with the machine can be related to lights, no hot water or steam, and the machine taking too long to heat up. You can correct these kinds of problems by following some troubleshooting steps.

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  1. 1

    Check the front panel for flashing lights if the machine won't make coffee. Two green, simultaneously flashing lights mean that the machine has overheated and can't dispense coffee. Drain water into the drip tray by turning the steam knob until one green lamp becomes steady and the second green light extinguishes.

  2. 2

    Fill the water container if the red light is solidly lit. The red light flashing indicates that a part hasn't been correctly replaced. Check that the dispensing unit, dregs container, drip tray and front door are snapped firmly into place.

  3. 3

    Clean the steam tube hole with a pin if no hot water or steam flows from the tube. The hole is clogged.

  4. 4

    De-scale the compact Gaggia Synchrony if the machine takes too long to heat up or water still won't flow from the tube. Mix the descaling solution with water using the proportions indicated on the packaging and pour the mix into the water container. Run the machine and empty it one cup at a time via the steam tube. Wait 10 minutes between cups. When the machine is empty, refill the water tank with fresh water, and empty two-thirds of the tank in one flow. Empty the remaining third when the machine has heated up.

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