Krups produces coffee makers and grinders among other kitchen appliances. If the coffee pot won't work to brew coffee or won't keep coffee hot through heating the hotplate under the carafe, there's a problem with the electronics of the coffee pot. Contact Krups for customer service and warranty support if your coffee maker is within the one-year standard warranty period.
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Begin with basic troubleshooting steps. Check the plug and the outlet. Reset the outlet if it has tripped. Reset the circuit at the circuit box if your house circuit has tripped. Look for worn, damaged, or broken areas on the cord plug and wire that might be causing a short.
The Krups coffee makers come with a one-year warranty. Contact Krups customer service for replacement service if the coffee pot is found to be not working after your troubleshooting steps. You can e-mail, mail or call customer service in the United States. Customer service is available throughout normal business hours Monday through Friday.
Not User Replaceable
Krups designs its coffee makers with the intent that none of the parts are user replaceable. If your coffee maker is out of warranty, there are no replacement parts available through Krups. You may still be able to repair your machine, but it will be with aftermarket parts at your own risk.
The Krups coffee makers use two thermal fuses attached to the heating elements that heat the water and the hotplate under the carafe. The fuses are designed to burn out in case of overheating to prevent damage to the coffee pot or fire hazards. Don't short circuit the fuse; replace it with a comparable fuse if you'll attempt to repair the coffee maker yourself. Taking off the bottom of the coffee maker gives access to the heating element that both boils the water and heats the hotplate. Find the two fuses connected to the wire. Cut them out and replace them with new fuses. Solder the fuses to the wires and the coffee maker should brew normally again.
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