How to Troubleshoot Epson Printer Problems

Written by bonnie conrad | 13/05/2017

No matter what model Epson printer you own, it is a good idea to develop some basic troubleshooting skills. Getting a printer serviced can be very costly after the warranty period expires, so learning to spot common printer problems and resolve them is the best way to keep your Epson printer in service. Epson inkjet and laser printers are prone to a number of common problems, and spotting those problems early makes them easier to fix.

Open the top cover of the Epson printer and remove the ink cartridges or toner cartridge if you see streaks, spots and other quality problems on your printouts. A leaking toner or ink cartridge, or one that needs cleaning, can cause these kinds of issues.

Dip a cotton swab in warm water and use it to clean the metal surface on your inkjet cartridges. Dip the cotton swab in isopropyl alcohol instead of water if the cartridge is heavily soiled. Use a soft cloth to clean the bottom of the laser printer cartridge. Let the inkjet or toner cartridge sit for several minutes, and look it over thoroughly for leaks. Discard and replace any leaking ink or toner cartridges, since they can contaminate the entire paper path. You can find this kind of contamination difficult, and expensive, to repair.

Pull all of the paper out of the paper tray if you are seeing paper feed issues with your Epson printer. Replace the paper, but do not fill the tray more than halfway. If the tray is too full, the printer can grab more than one sheet at a time and cause paper jams.

Move the paper guides on the side of the paper tray so that they fit snugly against the stack of paper. The paper guides should not be too loose or too tight -- if they do not fit properly, paper jams can result.

Remove and reseat the printer cable on both ends if you get no response when you send a print job. If that does not work, remove the printer cable from the printer and the computer. Shut down the computer, power off the printer and disconnect the printer power cord. Replace the printer power cord, power on the Epson printer and wait for the ready light to come on. Power on the computer and reconnect the printer to the computer.

Things you need

  • Cotton swabs
  • Isopropyl alcohol
  • Soft cloth

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