How to Troubleshoot a Deskjet D2400

Written by lita mcleary
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The last thing you want to encounter is a printer problem, especially if you have important documents that you need printed out. Just as with other printers, however, it is normal to experience problems with your HP DeskJet D2400 printer. Although printer models vary in features, the problems you may encounter may be similar to those with other printers you have used. Printer problems may include slow printing, low-quality printing output and paper jam problems, among many others.

Skill level:
Moderately Easy


  1. 1

    Load paper into the paper tray to print a self-test report. To do this, press the power button to turn on the printer. Hold the button down, and then open and close the top access door of the printer four times. Release the power button, and wait for the printer to print the self-test report. If the printer prints the report, the issue is resolved. If the printer fails to print the report, proceed to the next step.

  2. 2

    Remove any jammed paper inside your HP D2400. Turn off the printer, and unplug the USB data cable and the power cord attached to it. Remove any paper that is loaded into the paper tray. Open the rear access door of the machine (pull the latch to remove), and reach for any jammed paper inside the printer. Close the rear access door.

  3. 3

    Plug the power cord back into the power socket of the printer. Press the power button to turn on the printer. Lift the top access door, and then disconnect the power cable from the power socket of the printer. Remove any traces of paper inside the device. Move the "carriage" (the small compartment where the ink cartridge is placed) left and right to ensure that there are no jammed papers left inside the printer.

  4. 4

    Attach the power cable and USB cable back into their respective ports. Turn on the printer. Lift the top access door, and ensure that the cartridges are installed properly. Remove the ink cartridges from their slots, and then put them back into the printer carriage until they snap into place. Try printing another document, and see if the problem is resolved.

Tips and warnings

  • If the steps above do not solve the problem, access the "Resources" section of this article for more troubleshooting tips.

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