The Epson Stylus Pro 3800 is a 17-inch, wide-format printer. The Epson 3800 printer uses nine Epson UltraChromeK3 ink cartridges that release ink via printhead nozzles onto various types of print media. When printouts have a faded appearance or void spots, the printhead nozzles may have clogged. To unclog the nozzles, you must initiate a printhead-cleaning command through the Epson Stylus Pro 3800 Printing Preferences window on your computer.
- Skill level:
- Moderately Easy
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Turn on your Epson Stylus Pro 3800 printer if it isn't already on. Load the auto sheet feeder with a thin stack of letter, A4 or larger paper.
Open the Epson Stylus Pro 3800 Printing Preferences window on your computer. Go to "Print" on the "File" menu in an open application, select "EPSON Stylus PRO 3800" and click "Properties" or "Options." If you're not in an open application, go "Devices and Printers" on the "Start" menu, right click the "EPSON Stylus PRO 3800" printer option and select "Properties."
Click the "Utility" tab on the window that opens.
Select "Head Cleaning" on the screen. Follow the instructions that appear on the screen to initiate the cleaning process. When the cleaning process ends, click "Print Nozzle Check Pattern" to print out a sheet with a pattern that can show you whether the cleaning worked -- no fading or void spots.
Repeat the head-cleaning process up to four additional times as needed if the initial cleaning didn't fix the issue. If the printer continues to produce poor printouts, turn it off and wait approximately eight to 12 hours. Turn on the printer and try the cleaning process again.
Tips and warnings
- If your Epson Stylus Pro 3800 printer has a flashing or solid ink status light, replace the ink cartridges to turn off this light before cleaning the printhead nozzles.
- If fading and voids remain after cleaning the nozzles using the standard cleaning method multiple times, pull each ink cartridge from the printer and check for damage. Discard damaged or old cartridges, replace them with new ones and print another print nozzle check pattern page.
- If the issue persists, initiate the "Power Cleaning" process. Confirm that "Ready" appears on the printer display, push the "Menu" button on the control panel and then the "Right Arrow" button to highlight the "Maintenance" menu. Press the "Down Arrow" button to highlight "Power Cleaning" and then the "Right Arrow" to highlight "Execute." Push "Enter" to start the cleaning process. Print out a nozzle check page when finished to confirm that the cleaning worked.
- If troubleshooting doesn't resolve the issue, Contact Epson Technical Support at 562-276-1305 for additional assistance.
- Cleaning the nozzles on your Epson printer uses up ink.
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