Having a computer error right before your big papers due? Turn on your laptop only to get the blue screen of death? Don't panic yet! Dell can help you solve your computer problems, and you don't even need to pick up a telephone. Take advantage of their Live Chat feature straight from the Dell website, and you'll have your problem resolved in no time.
- Skill level:
Look on your computer or laptop for the service tag. It should say "Service Tag" on it and consist of a series of numbers and letters. You will need this before you can log in to the online chat session.
Go to Dell's website and click on "Support" in the upper right hand corner. Then click the option at the top of the page that says "Live Chat". It's tiny so it may be hard to spot this link at first. This screen will ask for your service tag. Enter the code into the box and hit "Submit".
A new window should open. If it doesn't you may need to turn off your pop-up blocker and try again. You'll enter some personal information here, and then a different window will load. After it loads, it will look like a chat window, and the bottom of the screen will tell you what number you are in the Queue. This means what place you are in line. Wait until you are the next person in line, and shortly a representative should greet you and ask how she can help you.
Tell the rep your problem and wait for him to respond. Make sure you have the computer you're asking about close at hand. Try to contact Dell on a different computer from the one that you're having problems with. You may have to restart the computer, and you can't do this if it's the same one you're chatting to the rep on. The Dell support person will continue to talk to you, just like a normal chat, until the problem is resolved.
If you get disconnected just start a new chat session the way you did above and tell the new person that you were in a previous conversation and got disconnected. They'll pull up the old conversation so they can continue to help you where your previous representative left off. You'll also get an e-mail of this conversation in case you need to contact the company again.
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