Problems with AVG update

Written by jaime swanson
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Problems with AVG update
(Stockbyte/Stockbyte/Getty Images)

More than 110 million people worldwide trust AVG's "Free Anti-Virus" software, according to the company's website. AVG established itself as a company in 1991 and released the 2011 editions of its free and paid antivirus programs in 2010. If you use AVG software and have a problem updating to AVG's 2011 edition, you can try different methods to update.

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"Cybersitter" protects from unwanted content on the Internet. If you have "Cybersitter" on your computer, add AVG update servers to the program's list of allowed addresses. Configure "Cybersitter" to accept AVG's sites. Open the program, and select "Tools/Support." Click on "Custom Filter Setting" then switch to "Always Allowable Sites." Add the AVG update server addresses. Click "Save," and restart your computer.

AVG server addresses:


Server Connection Failure

Your computer needs to connect to AVG's update servers. Causes of connection failure include firewalls, a bad Internet connection or bad Internet settings.

Make sure your firewall has the correct addresses for AVG's update servers, or temporarily disable any firewall programs until your AVG update succeeds.

If the Internet connection causes failure, go to the "Control Panel" and open "Network Connections." Click on "Local Area Connection" and select "Repair." Now try to update AVG.

If your Internet settings are incorrect because of a previous virus attack, go to "Control Panel" and open "Network Connections." Click on the connection you are using and click on "Properties." Open the "Internet Protocol (TCP/IP)" section on the "General" tab, and check the settings of the IP address and DNS servers, or choose "Obtain DNS Server Address Automatically." Confirm your settings and close the window. Now try to update AVG.

Outdated Virus Database

AVG's "Free Anti-Virus" displays once a week a message stating its virus database is outdated. To update your program's database, open "Free Anti-Virus" 2011 and click the button that says "Update Now." A list of available updates will appear. Click "Update." If your program still reports an outdated virus database, check your computer system's time and date. Click on the time in the lower right-hand corner of your screen, or open "Clock, Language and Region" in the "Control Panel." Select "Change Time and Date Settings" and correct the time.

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