How to Reset the HP Toner Count

Written by mike benson
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HP toner cartridges contain a microchip that the printer uses to monitor the current level of ink within the cartridge. When the ink level lowers below a certain point, the printer will display a low ink warning on the screen and may cease to print. If you refill your own ink or if you suspect the message is in error, you can reset the toner count to prevent this warning message from displaying and restore printer functionality.

Skill level:
Moderately Easy


  1. 1

    Turn off your HP printer. Locate the "Go" button.

  2. 2

    Press and hold the "Go" button for three seconds. After three seconds, continue to hold the "Go" button and simultaneously press the "Power" button. If your printer has an LCD screen, wait until you see the words "Reset" and release the "Go" button. If your printer does not have an LCD screen, release the "Go" button once the power or status light blinks red.

  3. 3

    Release the "Go" button once you see the words "COLD RESET" printed across the LCD screen. Once you release the button, you should see "INITIALIZING" and then "RESTORING FACTORY SETTINGS." Allow a few moments for this process to complete.

  4. 4

    Press the "Go" button once you see "Offline." This put this printer back online.

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