How Do I Troubleshoot an 8GB Philips MP3 GoGear Jukebox?

Written by whitney houston
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How Do I Troubleshoot an 8GB Philips MP3 GoGear Jukebox?
Displayed Jukebox file information includes album titles, track titles and artist names. (girl in headphones image by Stepanov from

Philips' compact portable GoGear Jukebox (model HDD1830) 8GB mp3 player was released in 2005. Its features include a rechargeable lithium-ion battery, a white backlit LCD, a 128x128 pixel display, multiple equaliser settings (pop, jazz, rock, dance, classical, lounge, electronica, R&B, spoken word, and hip hop), 18 hours of playback time (according to battery type), WMA and MP3 file support, a built-in microphone, an FM tuner, 2.0 USB support and a Philips dock connector. The player comes with headphones, a charger, a USB cable and a protective pouch.

Skill level:


  1. 1

    Charge your player's battery if your Jukebox won't turn on by pushing the middle button on the left edge of the device. If the player doesn't power-up after charging, then the battery could be completely dead. Replace the battery with a new, charged one. If the player isn't working due to a device error, then connect your Jukebox to your computer via the USB cable, and perform a device "Restore." Click "Start" on your computer, click "Programs," then launch "Philips Device Manager" (the toolbox icon). Select your Philips Jukebox in the drop-down box provided at the top of the menu. Select the "Repair" tab. In the repair tab, click the "Repair" button, starting the repair process. (This process will erase everything that is on your Jukebox, so back up all of your files before you run the restorative process or you will lose them.) Click "Yes" and then after the process has finished, click "OK." You can now disconnect the player, which should show the message "Updating Firmware" on its screen. After your device restarts (automatically), it is now ready to be connected to the computer again and filled with music.

  2. 2

    Access Windows Media Player on your computer to double-check song information, if your songs aren't appearing on your player display. (Songs transferred to your device through any means other than "Windows Media Player" will not be recognised as music files.) Load music onto your player by connecting your Jukebox to the computer via USB cable. Import music through "Windows Media Player," ensuring that your music is converted to either MP3 or WMA, which are the only two supported playable file types for the Jukebox, and then drag and drop songs into your Jukebox.

  3. 3

    Straighten the length of your headphones out to get better radio reception. Make sure the headphones you're using are the originals that came with your Jukebox, as the original headphones contain a built-in antenna. Also, the radio works best outside rather than indoors, as there may be a lot of interference (electrical equipment, walls and metal shelving, for instance) blocking proper reception.

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