Panerai watches were invented by Giovanni Panerai in 1860. He opened the first watchmaker's shop in Florence, Italy. Since then, Panerai timepieces have been a luxury to own and wear.
Given the high-end nature of Panerai watches, do-it-yourself repair is not recommended. If your watch breaks, look for repair shops that specialise in fixing Panerai watches. To keep your Panerai timepiece in top shape, the American Watchmakers-Clockmakers Institute (AWCI) recommends that mechanical watches receive a full overhaul (completely disassembling the watch, cleaning it and re-oiling it) every four to five years.
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Consider what repair service is needed. Does the strap need to be replaced? Does your watch require a battery replacement? Does the watch need a new crystal face? Is it due for an overhaul? Is a quartz conversion needed? Does your watch need a replacement stem/crown? Once you have an idea of what needs to be fixed on the watch, you can better communicate this information to the watch repair shop.
Obtain estimates from two to three watch repair shops by making a few phone calls. Be prepared to answer questions, such as how old your Panerai watch is, when the watch was last serviced and what its current problem is. In the event that a problem cannot be diagnosed over the phone, you may need to send in your watch for the company to look at before it can provide you with a repair cost estimate. Most shops give free estimates and free inbound shipping for you to send in your watch to receive an estimate or repair.
Send in your watch for repair. Package your watch so that it is protected from the elements and from rough shipping and handling. Use a sturdy box and lots of inside packaging. Be sure to purchase insurance in the event your package is lost or stolen. Some watch repair companies will send you a specially-designed, protective box in which to send in your watch.
Confirm the estimate with the watch company once they have contacted you via e-mail or telephone call to indicate that they have received your watch. If you choose to proceed with their services, pay the company via their preferred payment method. The Master Timekeeper will fix your watch and ship it back to you. Should you decide to not proceed with their services, let the company know right away. Your watch will be shipped back to you (in most cases, at no charge).
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