How to Troubleshoot the HP Photosmart C4380

Written by art corvelay
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The HP Photosmart C4380 is part of HP's all-in-one series of printers. These inkjet printers have a wide range of functionality that can help you run a small home office. The HP Photosmart C4380 prints photos and regular documents, scans documents and acts as a copy machine. These printers can experience some common technical problems, but there are some troubleshooting steps you can take to address such problems.

Skill level:
Moderately Easy


  1. 1

    Check to make sure that you are using proper paper. According to HP standards, you should not use paper that is too thin or textured.

  2. 2

    Shut off the printer if you receive a carriage jam error message. Wait 60 seconds and turn the printer back on.

  3. 3

    Unjam the printer if shutting down did not solve the paper jam. To do this, open the front printer door by pressing the tab located on the left-hand side of the door. Carefully remove the paper by pulling it gently. Replace the printer door when the paper is unjammed.

  4. 4

    Make sure that the right side of the paper is flush with the right side of the print feeder if you are experiencing skewed or crooked printing jobs.

  5. 5

    Print a self-test report if you are experiencing problems with your colour printing. To do this, press the cancel button and then the copy colour button. Make sure you have paper loaded before you perform this test.

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