Resort representative job description

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Resort representative job description
Resort representatives are usually the first employees guests meet upon arrival. (resort image by Svetlana Kashkina from Fotolia.com)

Resort hotels are favourite vacation spots that generally include plenty of comforts, activities and amenities. Being a resort representative enables you to meet people from all around the world, and these visitors upon arriving for their stays and throughout their time at the resort will have questions and needs that a resort representative should be able to help with.

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Responsibilities

Resort representatives greet customers upon arrival and ensure their room and amenities are satisfactory. Representatives handle complaints or issues that occur not only upon arrival, but throughout the entire stay. They process payments and up-sell customers on various options available at the resort (spa, water sports, dining, etc). They are also the liaison between suppliers and other employees within a resort.

Working Conditions

Resorts will have seasons based on location. Resort representatives in Jamaica will usually work year-round. A ski resort in Colorado that would have different seasons. Walking or standing for long periods of time are expected as you are needed to greet guests and in some cases show them to their rooms. Representatives also help to resolve issues for guests.

Skills

Resort representatives should have a friendly demeanour and good communication skills, patience and computer skills. Advanced customer service skills, organizational, negotiation and problem-solving skills are necessary. They are expected to work well under pressure, be confident, flexible and personable with the guests. They must have thorough knowledge of the resort and additional amenities.

Education

Generally, a high school diploma or equivalent will suffice for a resort representative. However, if a career goal is to be promoted within a company, a degree in hospitality, a tourist-related field or business administration is suggested.

Experience

Resort representatives should have a background in sales and customer service. A position where you have to deal with the public and resolve any issues makes a resort representative a match.

Salary

Salaries for resort representatives are competitive, however based upon the Bureau of Labor Statistics in 2010, the average resort representative can earn approximately £12,662 and up per year.

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