A nurse manager plays a vital role in maintaining order at a hospital and in improving staff morale. The shortage of nurses makes the role of a nurse manager crucial. As the middle person between staff and management, a nurse manager must possess certain qualities that will help her run the department smoothly, thus ensuring quality patient care.
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A nurse manager needs communication skills to successfully collaborate with physician partners and hospital management. She must clearly disseminate information to her staff in order to avoid confusion and gossip. She must be a good listener in order to effectively communicate the appropriate response to issues facing staff. She also asks questions and does not jump the gun when problems arise.
A nurse manager who is dedicated to the practice of nursing serves as a good example to his staff. He must strive to stay current in his field. If a nurse manager tries to improve his skills at his own expense, volunteers at a non-profit organisation or does other things that show commitment, he will acquire more skills that will make him more effective in his job.
To help her staff grow professionally, a nurse manager needs to coach her staff and identify their strengths and weaknesses. She must be ready to answer questions from them and create a work environment that will help the staff do their work. She provides guidance without micromanaging.
Staff members come from different backgrounds, so conflicts may arise. When faced with this challenge, a nurse manager steps in and tries to resolve the issues. She is fair and listens to all parties involved. A nurse manager settles a dispute by looking at the root of the problem. Before taking any action, she must consider several issues, such as how many times the employee has been in similar situation, the clarity of the problem and the options available to manage the conflict.
A nurse manager must have financial skills to do budgeting and propose changes in the budget. She must be proficient in reading budget reports. She knows basic financial terminology. A nurse manager must also have good working relationships with the financial staff at her organisation.
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