Steam is a game managing program that allows you to play both online and offline games alone or with your friends. You create a list of your friends and use the messaging system to gain the social aspect of gaming. You must use your Steam username and password to log in to the program. Your Steam account may get banned for cheating, using stolen credit cards or violating the membership agreement. You can contact Steam to unban your account if and only if it has been hijacked. All other bans are permanent.
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Create an account to use the Steam Support system. A Steam support account is not the same as your Steam software username and password. You must register if you have not used their support system before.
Enter your Steam account name and e-mail address in the contact form that you used to register on Steam originally.
Choose "Account Questions" for the primary category and "Hijacked or Stolen Steam Account" for the subcategory for your support ticket.
Send proof that you purchased at least one of the games associated with the account. Take a digital photo of your CD-key and write your Steam username directly underneath the key in permanent ink.
Send the credit card information used to purchase the game if you bought it directly through Steam and do not have physical proof of purchasing the game. Include the name on the card, type of card it is, expiration date and only the last four digits of the card number. If you purchased the game through PayPal, provide the name and address associated with the PayPal account, PayPal ID and both the invoice and transaction ID for the purchase.
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