If a driver is causing problems on your computer, you may have to uninstall and reinstall it to resolve any technical issues. Check the Device Manager for two instances of the same driver. If you find two, then remove the driver that has a yellow exclamation mark next to it. If the driver does not allow you to remove it, then you will have to temporarily remove the hardware. While the hardware is removed, remove the second driver, and then reconnect the hardware and see if the problem is fixed.
- Skill level:
- Moderately Easy
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Click the "Start" button from the taskbar.
Click the "Run" option, and type "devmgmt.msc" without the quotes. Press the "Enter" key. This will bring up the Device Manager.
Click the "+" sign next to "Network Adapters."
Double-click the device that contains the driver you want to remove.
Click the "Driver" tab.
Click the "Uninstall" button to remove the driver. This screen contains the "Update Driver" and "Roll Back Driver" options. Rolling back the driver returns it to a previously installed version.
Enter "Device Manager."
Navigate to the device in the "Network Adapters" section.
Right-click the device to load the driver for, and select the "Update Driver Software" option. If the device is not present, then you may have to install the driver via a DVD that came with the device or from the device's website.
Select if you want to search for the driver on your computer or via the Internet. If you choose the Internet, then Windows will try to find the driver for you. If you want to search your computer, then you will have two options: navigate to the driver manually -- this is only useful if you have downloaded the driver and placed it on your computer or you know that the driver is located on a DVD -- or select the driver from a list that Windows has stored on your computer. Once Windows finds the driver, it will ask for your permission to install it onto your computer. Confirm you want this to occur, and install the driver.
Test the device to make sure it is operating correctly. If it is not, then try one of the other options presented to reinstall the driver. You may have to go to the manufacturer's website and download the latest version of the driver.
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