Steam is an online video game distribution and management program. It allows users to buy and download popular computer games over the Internet and engage in multiplayer play. To access this content, users must download the program and create an account for use with Steam. An account can be disabled for a number of reasons, ranging from violating anti-cheating rules to account hijacking. In some cases, a disabled Steam account can be reactivated by contacting customer support.
- Skill level:
- Moderately Easy
Check your e-mail. Steam will sometimes send an e-mail to the owner of the account explaining why the account has been disabled. Note that if the account was suspended through the Valve Anti-Cheating System, there is no way to reclaim the account.
Visit the Steam Support website and create a Steam Support account (this account is separate from your regular Steam Account) --- every page has an image in the right side bar, and clicking this image will allow you to submit a ticket to Steam Billing.
In the "Category" section, select "Account Questions". Select "Disabled Account" in the next box. Type your account name under "Steam Account Name".
Provide proof of purchase. There are a couple of ways to do this, depending on how you bought the game. If you have a physical copy of a game, write the Steam account name underneath the CD key and take a picture of it. If a game was purchased with a credit card, include the card type, the full name of the card, the expiration date and the last four digits of the credit card number in the ticket. If you used PayPal to buy a game, include the billing name, address, PayPal PayerID, Invoice ID and Transaction ID.
Compose your request for account reactivation, and submit your ticket for consideration.
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