How to troubleshoot a polycom soundstation 2w

Written by patrick nelson
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How to troubleshoot a polycom soundstation 2w
Hard surfaces can cause sound problems. (Nick M Do/Photodisc/Getty Images)

Polycom's SoundStation 2W is a wireless conference phone that uses 2.4 gigahertz worldwide digital cordless telecommunications (WDCT) or 1.9 gigahertz digital enhanced cordless telecommunications (DECT) technology. It can be used in rooms that do not have a telephone connection via a base station. The device also can dial through a mobile phone. The device displays a "Ready" message when it has connected with the base station. Problems can be eliminated by following these troubleshooting steps.

Skill level:
Moderately Easy


  1. 1

    See whether the base station has power if a "No Signal" message appears on the phone instead of the "Ready" message. Also, stay within the device's range of 150 feet. Concrete and brick walls also can interfere with the phone's range. If there is no dial tone, check that the base station is connected to a telephone line.

  2. 2

    Speak closely into the phone if your correspondent says that you sound muffled. Concrete and brick walls also cause sound problems. Try adding fabrics to the walls or upholstered furniture to the room to increase sound absorbency.

  3. 3

    Keep the device still if you experience silence, echoes or clipped speech when on a call. Moving the device also will cause interference.

  4. 4

    If problems persist, try moving the Polycom SoundStation 2W to a room that measures 10 feet by 20 feet or less.

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