MP3 players allow PC users to take their music on the go, whether on a jog in the park or on the train to work. Users regularly add and delete songs from their MP3 players as artists release new singles and albums or old songs become new again. Like the hard drives in PCs that the MP3 songs transfer from, the storage space or Flash drive in MP3 players occasionally malfunction or become corrupt. Philips has a program called the "Philips Device Manager" that repairs an ailing MP3 player.
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Type in your Philips MP3 player's model number on the Philips "Software & Drivers" web page (see Resources). Find the number on the back of the player or remove the battery to find it in the slot. The model number is alphanumeric, e.g., "SA3125." Click the "Find Now" button on the web page.
Click on the version that closely matches your model if more than one is shown, e.g., "SA3125/37" vs. "SA3125/37B."
Click on the hyperlink to the file in the "Device/Firmware Manager" section and wait for a pop-up box to open. The link includes the model number and the ".exe" file extension, e.g., "sa3125_37b_pal_aen.exe."
Click the "Save File" button in the box and save to a location you can easily recall, e.g., desktop.
Click on the saved file and follow the instructions to install it.
Connect the Philips MP3 player to a USB port on the computer using the cable that came with the player. Wait a few moments while the operating system recognises the device.
Open the "Philips Device Manager" program.
Click on the "Repair" tab in the program and follow the instructions to start the repair process. Wait for the program to automatically fix any errors.
Tips and warnings
- An alternative to using Philips' native software is Microsoft's Windows Media Player (see Resources). The program is able to synchronise with a broad range of MP3 devices and may be able to fix errors in Philips devices.
- Avoid disconnecting the Philips MP3 player while it is in the process of being repaired.
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