The BlackBerry Curve 8330 Won't Connect With My Computer

Written by andrea griffith
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The BlackBerry Curve 8330 Won't Connect With My Computer
(Creatas Images/Creatas/Getty Images)

By connecting your BlackBerry Curve to your computer, you can easily upload songs, sync applications or download software to or from your BalckBerry. If you find that your BlackBerry will not connect with your computer the problem may be simple to fix. To ensure that the issue is an easy to fix one, you'll need to troubleshoot your cell phone. If you've performed a troubleshoot and the problem still is not fixed, you make have a more serious problem.

Skill level:
Easy

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Things you need

  • BlackBerry Curve 8330
  • USB cable

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Instructions

  1. 1

    Install BlackBerry Desktop Software. You cannot simply hook up your BlackBerry to your computer without having the proper installation software. Install the Desktop Software right from the BlackBerry home page under "Apps & Software." Keep in mind that if you have an older computer system, you may need to download an older Desktop Software System. Once installed, or if you already have it installed, continue to Step 2.

  2. 2

    Reset your phone and your computer. Power down your computer through the Start Menu, and remove your BlackBerry battery to perform a hard reset. After five minutes, turn your computer back on and replace the BlackBerry battery in your phone. If you still can not connect your phone to your computer, continue to Step 3.

  3. 3

    Test your phone's USB port to ensure it is working properly. Plug your phone into your phone charger. If your phone does not charge properly, than the USB port is damaged. The phone will need be taken into your service provider to be repaired. If your phone successfully charges, the USB port is working properly. Continue to Step 4.

  4. 4

    Test your computer's USB output. Hook up an MP3 player, iPod, camera or some other external device/drive using a USB cable. If these devices will not connect to your computer than the problem may be the USB output. The computer should be taken to a computer specialist for repairs. If the devices can be connected to your computer, then the computer's USB output is working properly. Continue to Step 5.

  5. 5

    Purchase a new BlackBerry USB cable. These cables can be purchased from your service provider, online, or stores like Target, Best Buy or Office Max and typically are priced under £19. Connect the new USB cable to your BlackBerry and into your computer. Try starting up the Desktop Software again; if you still cannot connect to your computer, continue to Step 6.

  6. 6

    Configure your USB cable to the BlackBerry Desktop Software. Open Desktop Software and select "Options > Connections Settings..." Click on the drop-down menu to the right of Connection, and select "USB" or "USB-PIN." Click "Detect" to connect your USB cable to the software. Should a warning dialogue box open, simply click "OK." Click "OK" again in the Success dialogue box. You should now be connected. If your BlackBerry still will not connect to your computer, you will need to take your BlackBerry in to your service provider to get it repaired.

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