Whenever the HP Pavilion's Conexant sound card malfunctions, for whatever reason, you need to be able to properly troubleshoot the problem and correct it. Usually the problem is driver-related and will call for a reinstallation. It is possible to see whether the driver and device are installed correctly by accessing the Device Manager in Windows. If you have never had to fix a Conexant audio card before, don't fret. Windows and HP have made the process rather simple.
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Things you need
- Conexant device drivers
Verify that the Conexant audio card is enabled within the Control Panel. Access the Control Panel by going to "Start" and then selecting it from the pop-up list.
Click on "Hardware and Sound" and then "Manage Sound Devices" underneath the "Sound" tab.
Click on the Conexant device name and then click "Properties."
Verify that "Enable/Use This Device" is selected under the "Device Usage" section of the Properties screen.
Go to "Start" again and then right-click on "My Computer."
Click "Properties" from the pop-out list and then choose " Device Manager" from the next screen. You will have to give permission for the Device Manager to open by clicking "Continue."
Double-click on "Sound, Video and Game Controllers." From this screen, you should see the name of the Conexant audio card. If there is an installation or driver issue, you will see a notification that is usually indicated by an exclamation or question mark. If there is an indication in this area, reinstall the device's drivers.
Uninstall the Conexant device by right-clicking on the name and then clicking "Uninstall." You will see a message stating: "You are about to uninstall this device. Are you sure?" Click "Yes" to continue.
Go to the HP software and driver downloads website (see Resources) and enter your model Pavilion into the search.
Download the Conexant audio card drivers from the list that is generated from performing a search in Step 9.
Run the audio card driver installation EXE. After the installation is complete, you should have full functionality again.
Tips and warnings
- If you still do not have proper functionality, repeat Steps 1 through 7 to make sure the device is enabled and configured properly.
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