How to Fix Error E76

Updated July 19, 2017

The Xbox 360 is a video game console that is sold worldwide and has a variety of gaming choices for its users. It is a frustrating situation when you are ready for a fun night of gaming solo or with a group of friends, only to find out that the console has an error and won't work. The E76 error deals with an error involving the console's Ethernet port. This error is also referred to as the "red light of death" or RLOD.

Contact Microsoft to check if the console is still under warranty for repairs. If it is, Microsoft will mail out the appropriate paperwork and materials to send in your console and have it repaired by its staff. If it is not under warranty, continue to the next step.

Remove the faceplate of the Xbox 360 console. Identify the vent plate located near the bottom. The tabs holding this in place can be depressed using a screwdriver while simultaneously lifting the vent plate.

Remove the remaining plate to expose the motherboard of the system. Identify the network connector location on the motherboard. This is the location of the Ethernet chip controller, which is the root of the E76 error.

Remove the Ethernet controller chip and replace it. The controller chip is a thin black chip that can be lifted off of the motherboard and replaced with a new chip.


If you send your console in for repairs, it can take several weeks for the console to be repaired and returned to you.

Things You'll Need

  • Screwdriver
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About the Author

Gary Fish began writing in 1996 and has over 18 years of experience in computers and publishing. He has written for technology blogs and other editorial forums related to travel, culture and family. He earned his Microsoft-certified systems engineer accreditation through an independent-study program.