How to Fix the "Enter Network Password" Error in MS Office 2007

Written by theon weber
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How to Fix the "Enter Network Password" Error in MS Office 2007
The Enter Network Password prompt is likely caused by a problem with your e-mail software. (e-mail @ image by Witold Krasowski from

If you're using Office 2007, you may sometimes be presented with a pop-up window asking you to "Enter Network Password." This window can be very annoying, since it will recur endlessly (possibly at regular intervals) even when closed. Fortunately, there is a fix--the window is likely generated by Outlook 2007, which is trying to connect to an e-mail server without a stored network password.

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  1. 1

    Open Outlook 2007. Once it's open, go to "Tools," "Send/Receive," "Send/Receive Settings" and "Define Send/Receive Groups."

  2. 2

    Highlight "All Accounts," uncheck the box marked "Schedule an automatic send/receive" and click "Close." This should keep the pop-up windows from appearing regularly while running Office, but will also prevent Outlook from checking for e-mail automatically. If you don't often use Outlook or don't care about this feature, this fix will be sufficient, but if you want to retain automatic checking, continue to Step 3.

  3. 3

    Go to "Tools" and then "Account Settings" and double click on your e-mail account. Enter the account's password in the "Password" field and check the "Remember password" box. (To test your password, click "Test Account Settings.") Click "Next," then "Finish."

  4. 4

    Use Office programs normally. If the error recurs, it's possible that Outlook's user database has been corrupted, and the program isn't using the password you've given it. To fix this, continue to the next step.

  5. 5

    Exit all Windows programs. Click "Start," then "Run." Type:


    and press Enter. The Registry Editor will appear. The left pane of the editor displays registry keys, and the right pane displays the values encoded in those keys.

  6. 6

    Use the left pane to find the "HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System Provider" key. Highlight this key. You're going to make some changes to the key, so first back it up so that it can be quickly restored if anything goes wrong: Click "Registry," then "Save Key," and save the key anywhere you want, just like an normal file. If any of the subsequent steps don't work or cause system problems, just navigate to the saved file and double click it to restore the registry.

  7. 7

    Highlight the "Protected System Storage Provider" key again and click "Permissions" in the "Security" menu. Select the user who is currently logged on, and make sure both the "Read" and "Full Control" permissions are set to "Allow." Click "Advanced," and make sure that: the user who is logged on is selected, that the "Permissions" column contains "Full Control" and that the "Apply To" column contains "This Key and Subkeys." Then check the "Reset permissions on all child objects and enable propagation of inheritable permissions" box and click "Apply" "Yes," "OK" and again "OK." You'll be back in the Registry Editor.

  8. 8

    Double click the highlighted "Protected Storage System Provider" key to expand it. Several keys with long alphanumeric names will appear beneath it. Each one of these represents a user subkey. Delete all of them by highlighting each one and clicking "Edit" and "Delete." Close the Registry Editor and restart the computer. Outlook should now remember any password you give it.

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