BlackBerry Enterprise Server (BES) is the software platform for BlackBerry aimed towards business usage. You can connect your BlackBerry to a BES server running Microsoft Exchange, or Lotus Domino, among others, to synchronise contacts, e-mails and other BlackBerry features. BlackBerry Internet Service (BIS) is the personal, non-business, platform for BlackBerry to access the Internet and e-mail. Both BES and BIS can be installed simultaneously. If you have been using BES, then you have to additionally set up BIS for personal, non-Enterprise usage.
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Contact your phone carrier and set up a "BlackBerry Internet Service" plan.
Go to your carrier's BIS website (a list of is provided in Resources below via BlackBerry FAQs, click your continent to be redirected to the BlackBerry.com page, then click your carrier's link at the bottom of the page).
Click "Create Account" to set up the BIS e-mail account. Fill in the form to choose a username and password.
Log in to your BIS account on your carrier's website.
Click "Change Device" under "Settings" and enter your BlackBerry's PIN and IMEI (if you don't know these, click the "?" icon to the right of the form boxes, to show you how to locate them).
Click "Help" then click the "Send Service Books" button.
Take out the battery from the back of your BlackBerry and leave it for a few minutes to perform a full system shutdown.
Plug the battery back in and turn on your phone. You should now have BlackBerry Internet Service set up.
Tips and warnings
- If certain BIS services don't work, call your carrier and ask the representative to resend all the Service Books for your phone.
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