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How to Reset My Avaya Phone

Avaya telephones range from desktop models and handsets to conferencing phones. When you experience technical problems with your phone, perform basic troubleshooting steps, such as unplugging the phone and turning it off. These basic steps in many cases resolve your technical issue. But if the power cycle does not work, reset your phone back to factory default in an attempt to fix the problem.

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  1. Press the “Mute” button. If you have a handset telephone, lift the handset before pressing the mute button.

  2. Press “73738#” on the telephone keypad.

  3. Press “#” at the prompt.

  4. Press “#” again to confirm your intentions to reset your Avaya phone.

  5. Wait for the prompt asking you to restart your phone. Press “#” to restart.

  6. Wait as your Avaya phone restarts. This takes a few minutes.

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About the Author

Faizah Imani, an educator, minister and published author, has worked with clients such as Harrison House Author, Thomas Weeks III, Candle Of Prayer Company and "Truth & Church Magazine." Her dossier includes JaZaMM WebDesigns, assistant high-school band director, district manager for the Clarion Ledger and event coordinator for the Vicksburg Convention Center.

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