How Can I Fix Error Code E65 on an Xbox 360?

Written by marshal m. rosenthal
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How Can I Fix Error Code E65 on an Xbox 360?
A problematic DVD drive can cause the E65 error in an Xbox 360. (dvd image by vashistha pathak from

The Xbox 360 game console uses a DVD drive to play the game discs. A magnet inside the DVD drive can become loose and cause the game disc to not be read, causing the game console to display an error E65. You can eliminate E65 by repositioning the magnet, although you will have to open the Xbox 360, voiding the Microsoft warranty. Repositioning the magnet is not complicated and will save you time and money lost from having to send the game console to an authorised service centre. You do not need mechanical or electrical skills to eliminate the E65 error and get your Xbox 60 back up and running.

Skill level:

Things you need

  • Bath towel
  • Flat-edged screwdriver
  • Torx screwdriver
  • Phillips jeweller's screwdriver
  • Bonding glue

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  1. 1

    Disconnect all of the cables attached to the Xbox 360. Put the bath towel down on a table. Put the Xbox 360 down horizontally on the bath towel.

  2. 2

    Squeeze the upper left corner of the faceplate with your left hand. Pull up on the USB door at the lower right corner of the faceplate. Slide the faceplate off the Xbox 360 and put it aside.

  3. 3

    Insert the flat-edged screwdriver into one of the holes at the top of the ventilation grill on the right side. Release the four plastic clasps using the tip of the flat-edged screwdriver.

  4. 4

    Press the power button on the front of the Xbox 360. Repeat the process of releasing the plastic clasps on the left side of the Xbox 360 in the same manner as was just done on the right side.

  5. 5

    Turn the Xbox 360 face down on the bath towel. Lift up the bottom shelf and remove the 14 screws now exposed using the Torx screwdriver.

  6. 6

    Turn the Xbox 360 face up and put it down on the bath towel. Lift up on the outer case from both sides with your hands. Pull the outer case up and off the bottom of the Xbox 360 and place it aside.

  7. 7

    Remove the screws from the back plate attached to the bottom of the Xbox 360 using the Torx screwdriver.

  8. 8

    Lift up on the two plastic inserts--one on each side--from inside the bottom case. Place the two plastic inserts aside. Lift up on the back plate and remove it from the bottom case. Place the back plate aside.

  9. 9

    Locate the DVD drive that is on the right side inside the bottom case--the DVD drive has yellow warning stickers on the top. Remove the two screws from the front of the DVD drive using the Phillips jeweller's screwdriver.

  10. 10

    Lift up on the cable running on the right side of the DVD drive. Remove the screw that is now revealed from under the cable with the Phillips jeweller's screwdriver.

  11. 11

    Lift the DVD drive up and out of the bottom case with your fingers. Pull out the two cables connected to the back of the DVD drive with your fingers.

  1. 1

    Put the DVD drive face down on the bath towel. Remove the screws from both sides of the DVD drive using the Phillips jeweller's screwdriver.

  2. 2

    Lift up on the bottom cover with your fingers. Remove the bottom cover from the top cover plate of the DVD drive. Turn the bottom cover over and put it down on the bath towel.

  3. 3

    Remove the magnet that is sticking to the inside of the top cover plate with your fingers.

  4. 4

    Apply bonding glue to one side of the magnet. Place the magnet in the centre of the spindle of the DVD drive that is in the middle of the bottom cover.

  5. 5

    Press down on the magnet to adhere it to the centre of the spindle. Let the bonding glue dry for a day.

  6. 6

    Place the top cover plate back onto the bottom of the DVD drive. Reattach the screws. Reattach the cables to the DVD drive.

  7. 7

    Reassemble the DVD drive inside of the bottom case. Reassemble the Xbox 360 by reversing the disassembly steps.

Tips and warnings

  • Wear an anti-static strap so that static electricity doesn't damage the internal components of the Xbox 360
  • Residual electrical power can cause a shock if the power supply is mishandled.

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