How to return a Sony PS3 for repairs

Written by r.l. cultrona
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How to return a Sony PS3 for repairs
Sony's PlayStation 3 was Sony's entry into the seventh generation of video game systems. (Kiyoshi Ota/Getty Images News/Getty Images)

Sony's PlayStation 3 was Sony's entry into the seventh generation of video game systems. The PlayStation 3 gained recognition by including a Blu-ray player, allowing users to take advantage of that media. Sony allows you to send in a PS3 for repair if there are any issues with it.

Skill level:
Easy

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Things you need

  • Proof of purchase (if under warranty)
  • Credit card

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Instructions

  1. 1

    Open your web browser and go to us.playstation.com. (There is a link in the Resources section.) Scroll to the bottom of the page and click "Support."

  2. 2

    Scroll down the Support page and click on the "Service" link under "General Support Resources." Click on the picture of your PS3 in the centre of the page.

  3. 3

    Click on the country you are in.

  4. 4

    Click on the arrow next to the drop-down menu for the "Select Your Model Number." The model number can be found on the rear of the machine. Select that model number.

  5. 5

    Type your serial number in the box provided. The serial number can be found next to the model number on the back of the machine. Click on "Continue."

  6. 6

    Click the radio button next to the problem you are experiencing. Type the details of the problem in the box provided. Type the security code and click "Continue."

  7. 7

    Type in your customer information and click on "Continue" twice. Type in your payment information and click "Continue." Review the information and click "Submit."

  8. 8

    Wait for the shipping materials from Sony to arrive. When they do, pack up your PlayStation with all of the cables and controllers. Send the package back to Sony.

  9. 9

    Allow for a few weeks for Sony to receive your package. Once the company has completed its inspection, it will e-mail you to give you the status of the system and let you know when to expect its return.

Tips and warnings

  • Often, the system can be fixed without sending it to Sony. Look through the support links on Sony's website to see if you can fix your problem at home.
  • If you are trying to fix the PS3 under warranty, you must provide a copy of your original receipt as proof of purchase. Make sure to keep the receipt and all paperwork together.

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