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Step 1
Go to the website, https://account.live.com/ResetPassword.aspx.
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Step 2
Enter your e-mail address and the letters that appear in the picture. Click "Continue."
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Step 3
Choose Option 1 to use your secret question to reset your password. Choose Option 2 to have instructions e-mailed to you at a different e-mail address.
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Step 4
Answer the secret question and insert a new password, if you choose Option 1. Follow the link provided in your alternative e-mail to insert a new password, if you choose Option 2.











