How to Troubleshoot a Creative ZEN Stone Plus

Written by amanda kondolojy
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How to Troubleshoot a Creative ZEN Stone Plus
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The Creative brand of MP3 players may not be as popular as the Apple iPod, but their budget-minded prices as well as sliding functionality make them popular. The Creative ZEN Stone Plus is the most simple of the Creative players, with small storage and minimal LED screens. If you are experiencing problems with the Creative Zen Stone Plus, there are some troubleshooting steps you can take to diagnose the problem.

Skill level:
Easy

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Instructions

  1. 1

    Make sure your Zen Stone PLUS has been charged all the way. If it has been more than four hours, and your indicator light is flashing red, then your Zen Stone PLUS is in need of a charge. Plug it in to your computer using a mini-USB cord, and see if the light turns green. If it does, then your problem is solved.

  2. 2

    Ensure that your media is the right format. If your ZEN Stone Plus is fully charged, but you still see three red flashing lights, then you may not have a compatible format synced with the device. Refer to your manual to see what audio formats are supported.

  3. 3

    Download drivers. If you cannot successfully sync your files with the ZEN Stone Plus device, then you may be missing drivers, which are special files that allow your computer to work with the device. The drivers you need for the device to function are already on the device, and you can download them automatically by plugging the device in. If they do not download automatically, try opening the device on the computer and clicking on the Setup file.

  4. 4

    Install the latest firmware. The firmware is the internal software that allows your ZEN Stone Plus to function. The initial firmware that shipped with your player may have had a few glitches in it, so it is important to update it as soon as possible to ensure the best functionality and alleviate any firmware-based problems.

Tips and warnings

  • If none of the above troubleshooting steps work, you may have a faulty ZEN Stone Plus. If you are within the warranty period (see your owner's booklet) visit the ZEN Stone Plus Support Site and Click on "I Think My Zen Stone is Faulty." See the Resource Section for a link

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