How to Get Support From the Apple Genius Bar

Written by contributing writer
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Sometimes computers fail. Hard drives crash, screens go dead, and the L key on the keyboard stops working. If you are an Apple customer, personal one-on-one help from a certified Apple Genius is easy to access. If you bought Apple Care with your computer or iPod, any repair required will be fixed free of charge. However, if your Apple product is not insured, it is still free for the Genius Bar to look and diagnosis your problem. Follow these tips the next time you encounter a problem.

Skill level:


  1. 1

    Do some basic troubleshooting. Before visiting the Apple Genius Bar try a couple of remedies at home. Use Apple's support website for articles about your issue. Sometimes the problem can be easily fixed at home without the hassle of bringing your product to the store. Try resetting your iPod when it is acting up or restarting your computer with it doesn't work right. Sometimes a simple reboot can do the trick.

  2. 2

    If your problem is more serious than anything you can fix at home, make an appointment for the Apple Genius Bar. Appointments for the bar can be made 24 hours in advance for either a Mac computer, iPod or iPhone. Making an appointment is really easy and can be done both by calling your local Apple store and signing up online.

  3. 3

    Understand that making an appointment is not necessary to get service, but it is encouraged because it guarantees someone will look at your product. Without an appointment your wait time will be longer, so get there early. Walk-ins are taken on a first come, first served basis in conjunction with scheduled appointments. Keep in mind that it is typical for wait times to be as long as two hours.

  4. 4

    Bring your Apple product to the Genius Bar at your local Apple store. In order to diagnosis the problem, the Genius staffer needs to see your product. If you have a giant iMac of Macpro be careful when transporting it to the store. Genius Bars are typically located in the back of the store so just head there at your scheduled time.

Tips and warnings

  • Wait times can be long even with an appointment so bring a book.
  • Be prepared to be without your computer. Most times they will have to ship off a computer, especially an old one to get service.

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