A Sony PlayStation 3 (PS3) error message indicates a system failure. Sometimes it can be a simple a loose connection which is easily fixed at home, but it may also be a more serious problem, such as a burnt-out hard drive which you will need to send to a Sony specialist for repair. The error code "8002F14E" is usually the sign of a failed firmware update and often occurs when the update is partway through installing.
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Things you need
- Playstation 3
- Internet connection
- USB drive (larger than 168 MB)
Make sure all your PS3 connections are tight, secure and in place. Open the disc drive and gently blow inside to remove any dust that may have collected over time.
Remove all external USB devices, boot your PS3 and try to download the update again. If this doesn't work, you will need to download and install the update manually.
Format a USB drive to FAT32 using a computer. To do this, begin by inserting your USB drive into a computer or laptop and right-clicking on "My Computer." Select "Manage," then "Storage" and click on "Disc Management." Right-click on your USB drive and choose "FAT32." Alternatively you can run a Windows command prompt by clicking the "Start" menu and then selecting "Run." In the box that appears, type "cmd" to open the command prompt. Type "format /FS:FAT32 X:" into the command prompt replacing the letter "X" with the corresponding letter of your USB drive. Finally, when prompted, type "Y" to confirm you wish to format the drive.
Download the latest firmware update from the PlayStation website to your computer. Once the firmware has finished downloading, move it to your USB device.
Insert the USB drive in your PS3 and turn it on. From the XMB menu, click o"Settings," then "System Update" and finally select "Update via Storage Media." This will install the latest firmware update directly from your USB drive. Once the operation has completed, reboot your PS3.
Restore your PS3 to its default settings if the manual firmware update fails. From the XMB menu, navigate to "Settings," then "System Settings" and select "Restore Default Settings."
Boot the PS3 in safe mode. Push and hold the power button for around 10 seconds. The first beep you hear will be a sign that the device is powering up, followed by a second beep to signal the video resetting. After these initial beeps, you will hear a double beep in quick succession. Release the power button at this point to boot in safe mode. Select "System Update" and try to install the update again.
Tips and warnings
- If the troubleshooting steps fail, your PS3 hardware will need professional attention. Contact Sony Support for warranty, service and repair information.
- Try to avoid dismantling your Playstation 3 and fixing the hardware yourself. This will void the warranty on your Playstation 3 and make it more expensive to repair should you not be able to resolve the problem.
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