How to fix an Xbox 360 from a freezing screen

Written by matt durrant
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How to fix an Xbox 360 from a freezing screen
Fix a frozen screen on a Xbox 360 with a few troubleshooting steps. (Koichi Kamoshida/Getty Images News/Getty Images)

The Xbox 360 is a video games console manufactured by Microsoft. Available in several editions, with or without the optional Kinect motion controller, it offers a wide range of video games, films, TV shows and video applications like Netflix and BBC iPlayer. The Xbox 360 can suffer from crashes where the console stops responding or displays a freezing screen due to hardware or software errors. There are a number of troubleshooting steps you can take to fix it.

Skill level:
Moderately Easy

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  1. 1

    Eject the disc from the console and inspect it for scratches or smudges. Clean the disc by wiping it with a clean, slightly damp soft cloth from the centre outward.

  2. 2

    Try playing another disc or another game from the Xbox hard drive. If other games work without freezing, it's probably a problem with the original game disc. Contact the publisher for a replacement.

  3. 3

    Turn off the console and reposition it in a cool, dry area that's well ventilated. Avoid other electronic devices, enclosed spaces, heat sources and direct sunlight. The console should be on a firm surface rather than a soft bed or rug.

  4. 4

    Clear the system cache by pressing the "Guide" button on the controller, selecting "Settings," and then "System Settings." Select "Storage" or "Memory," select any storage device, and press the "Y" button. Select "Clear System Cache" and then "Yes" when prompted.

  5. 5

    Remove the hard drive. Turn off the console, press the release button on the hard drive on top of the console, and lift the hard drive away. Turn on the console and see if the freezing is fixed.

  6. 6

    Contact Microsoft for a repair request if the freezing persists. The default warranty for the console is one year from purchase, but out-of-warranty repair is available for a fee.

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