TomTom Go 910 Problems

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TomTom Go 910 Problems
GPS devices like the TomTom Go 910 make navigation easier. (gps navigation system in car image by jedphoto from

With GPS devices like the TomTom Go 910, paper maps have largely become a thing of the past. Those with the devices rarely even bother with such online destination finders like Google Maps. Of course, as great as these devices are for the directionally challenged, they---like all technological wonders---can go wrong at just the wrong time.

Won't Start Properly

Some people experience a Go 910 that won't start properly or only displays a flashing cross when the power is turned on. If this is the case, a soft reset will often solve the problem. To do that, remove the SD card and turn the TomTom over so you're looking at the bottom. Located just above the speaker is a small reset button. Use a pen or paper clip to press the button for 15 seconds. The soft reset should restore it to working order.

Device Switches On and Off

If the Go 910 continues to switch on and off while you are driving, it could be one of two things: The battery may need changing, or the software may be outdated and requires upgrading. The latter is the solution to many 910 problems. New software downloads can be found at TomTom's official website (

Lost GPS Signal

While GPS positioning is fairly ubiquitous, there may be rare occasions when there is not enough satellite strength to pinpoint your location at a given time. Usually, this problem will resolve itself within a few minutes. It should also be noted that the first time you use the 910, or the first time you use it after a long layoff, it may take up to five minutes for the device to display your location.

Computer Connection Problem

When you connect the TomTom 910 to your computer, a screen should pop up asking the question, "Do you want to connect to computer?" at which point you would press the "Yes" button. If no such screen pops up, you may wish to try checking another USB port. If that doesn't work, try doing a soft reset as described above. Also make sure the device is fully charged before attempting to connect it.

Maps Not Found

This can happen when the device's application software is not updated to the latest version. It can also occur when the maps are not located in the right area. Connect the device to your computer and make sure the maps are located in the root directory of the device. Also note that TomTom's maps are copy protected and thus will not transfer from one device to another.

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