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I forgot my XBox live email and password

Updated March 23, 2017

Although you can sign into Xbox LIVE without the need for your LIVE password, you cannot add Microsoft points or buy games without entering your LIVE account information. All Xbox LIVE accounts are tied into your Microsoft Windows Live account. If you forgot your Windows Live e-mail and password, you can reset your password, but not your e-mail. Since your e-mail was used to register you to the LIVE network, you had to have used a legitimate e-mail address when you signed up.

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  1. Visit the Windows Live login page (see Resources). Click "Sign in." Click the "Forgot your password?" link.

  2. Select "I forgot my password" and "Reset your password."

  3. Enter the email address you think you used for Xbox LIVE. Continue entering e-mail addresses that you've used in the past. Once you enter the correct one, a new page will appear. You can guess your e-mail as many times as you want.

  4. Select "Email me a reset link." Click "Next." Open the email account you send the password to. If you forgot your password to that e-mail, use the email client's password recovery tool.

  5. Open the "Xbox LIVE" e-mail and click on the provided link. The link will redirect you to the password reset page. Enter your new password twice. Click "Next."

  6. Turn on your Xbox 360 and sign into your Xbox LIVE profile. You should be able to enter your new information to log on to your account and access anything on Xbox LIVE, such as buying a game.

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About the Author

Chris Miksen

Located in Pittsburgh, Chris Miksen has been writing instructional articles on a wide range of topics for online publications since 2007. He currently owns and operates a vending business. Miksen has written a variety of technical and business articles throughout his writing career. He studied journalism at the Community College of Allegheny County.

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