The Philips GoGear MP3 player allows users to carry and listen to their music almost anywhere. After using your device for a while, you may experience memory corruption, which may be caused by an improper disconnection from your computer. This can cause improper playback of music files. You can troubleshoot the issue to have your GoGear playing like new. Perform a system reset, a memory recovery, replace your music files and properly disconnect your GoGear from your computer.
Perform a system reset, which won't erase your files, to attempt to correct playback. Locate a thin object, such as pen tip or unfolded paper clip and insert it into the small reset hole on the bottom of your GoGear. Hold the thin object in place until you see the unit shut down completely. Your system has been reset. Power the device back on to see if the corrupted files have been corrected. If the reset failed to correct the issue, perform a file recovery on your GoGear.
Initiate a file recovery by first connecting your GoGear to your computer. From your computer's "Start" menu, choose "Programs," "Philips Digital Audio Player," "Area Device Manager" and "Philips Device Manager." The Philips Device Manager software will be activated. Inspect your GoGear to confirm that it is turned off. Plug the small end of the supplied USB cord into the bottom of your GoGear while holding down the "Volume Up." Insert the larger end into a free USB port on your computer. Hold the key as the "Philips Device Manager" reads your GoGear and activates recovery mode. Click "Repair" and follow the onscreen prompts as given by the "Philips Device Manager" to complete the process of memory recovery. Disconnect your GoGear from your computer properly after the process is complete and restart your MP3 player.
Reload and replace the files onto your GoGear by first connecting your GoGear to your computer. Plug the supplied USB cord's small end into the bottom of your GoGear and the large end into your comptuer's USB port. Initiate Windows Media Player by clicking on its icon if it doesn't start upon connection with your GoGear. In the left pane of the WMP, click "Philips GoGear Aria." Click the arrow on the top left edge of the WMP window, followed by "Music." Highlight all files, and click "Delete." Click the "Sync" tab on WMP, and drag and drop the music files you would like to replace and reload into the "Sync List" panel. Click "Start Sync." The files will be freshly loaded onto your GoGear.
Properly disconnect your GoGear from your computer to avoid memory corruption by first closing all applications in use by the GoGear (WMP). Click the USB device icon in your system's tray (located on the bottom right corner of your screen). Follow the prompts in order to safely remove your GoGear from your computer. When your computer tells you it's safe to remove your GoGear, unplug the USB cord from your GoGear.