What to Do if Your iPod Touch Has a White Screen and It Won't Change

Written by pat smith
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What to Do if Your iPod Touch Has a White Screen and It Won't Change
The iPod Touch usually freezes due to a software glitch. (Photos.com/PhotoObjects.net/Getty Images)

A white screen on an iPod Touch is the sign of a generic error, meaning you won't get a specific error message. Usually when this happens the white screen won't change and the iPod is frozen on that screen. Apple Support outlines a specific series of steps to take to deal with this problem, from turning the iPod Touch off to completely reinstalling the operating system if necessary.

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What the White Screen Means

The white screen is a sign that a software error has occurred in the iPod Touch. Unless you received an error message first, it's usually something near the root level of the iPod's operating system that caused the iPod to cease functioning normally. Rather than shut off completely, it goes to this white screen to let you know there's been an error. Unfortunately you usually lose unsaved information when this occurs.


Try turning the iPod Touch off, then on again. This is the simplest way to reset your iPod Touch. If it remains stuck on the white screen, force a reset by holding down the Sleep button (top right corner) for about 10 seconds. The screen will go dark, then the Apple logo will appear. If it turns off and doesn't turn on again, the battery may be too low.


If a manual reset doesn't work and the screen remains stuck on a white screen, you'll need to restore the iPod to reinstall its operating system. Plug your iPod, via its charger cable, into your computer. Open iTunes and click on your iPod, then the "Restore" button on the main screen.

Problematic Apps

If you consistently receive a white screen while using a particular app, the app may be faulty or installed incorrectly. Try re-syncing the app to your iPod Touch and see if that solves the problem. Otherwise, you may need to delete the app to avoid the white screen problem.

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