Netflix offers users the ability to rent movies and TV shows through the mail on DVD or Bluray and also allows users to watch select shows or movies online using a computer or certain other devices. Occasionally users encounter errors when attempting to log in to their Netflix accounts. These errors can be as simple as an incorrectly typed password to more complex issues with the Netflix service itself.
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Many login problems are caused by an incorrect e-mail address or password when attempting to log in. This can be due to typos or other misspellings, or recent password changes that were forgotten. Netflix offers the ability to recover passwords and usernames via the "Need Help Signing In?" link below the login fields on the Netflix home page. Clicking the link allows the user to recover her password by entering her e-mail address, and also gives the option to advance to a second recovery screen if she does not have access to that e-mail address anymore. The second screen allows the user to prove her identity by entering the first name, last name and credit card number associated with the Netflix account.
Login problems occasionally occur due to errors with the Netflix service itself. When these problems occur, a message appears that explains a site error has occurred, directing the user back to the Netflix home page. The user should attempt logging in again in case of a one-time error, though site-wide service errors do occasionally occur. Depending on the nature of the error, once logged in the user may experience problems when trying to watch movies instantly or attempting to edit his DVD queue. Site-wide service errors do not affect the ability of Netflix to send and receive movies by mail.
If a problem exists with a user's Netflix account due to a failed payment attempt, the user can still log in but is directed to a page informing him of the problem instead of his standard account home page. Until the problem is resolved, he will be unable to watch movies instantly, receive DVD or Blu-ray discs from the service and will be required to return any movies currently at his home to avoid additional fees. Account problems can typically be resolved by authorising Netflix to retry the last payment attempt on the user's credit card or by supplying a new credit card number for payment purposes.
Device Connection Errors
When attempting to watch movies or TV shows on Netflix-ready devices such as a Nintendo Wii, Xbox 360 or Roku streaming media player connection errors sometimes occur while the device attempts to log in to the user's Netflix account. These errors may occur because the Internet connection the devices use is not properly configured, limited bandwidth to and from the user's home or problems with the device-specific version of the Netflix service. If the device cannot connect and log in to Netflix, the user should check the device's Internet connection and try connecting again later.
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