The positive effects of face-to-face communication in the workplace

Updated March 23, 2017

While technology provides numerous benefits to the workplace, it also has drawbacks. Many businesses rely upon dealing with information via electronic means instead of through face-to-face communications. However, having face-to-face meetings with employees carries a variety of benefits, including increased morale and clearer communication. In addition, face-to-face meetings allow for socialisation to occur in the workplace.


One positive effect of face-to-face communications is receiving an immediate response. If a person has a question, sending an e-mail sometimes results in delays. The email recipient might not read it immediately. After someone reads the email, a decision might be postponed. The likelihood of someone answering a question increases in face-to-face communication.


Socialisation plays a role in face-to-face communication, especially for scheduled meetings. Prior to the actual meeting, socialisation takes place, with the parties sharing personal information and data. When a face-to-face meeting takes place, it shows that all parties cared enough about the meeting to take the time to attend.


Having face-to-face communication with a person lets people get an idea about the entire person. For example, someone might look very impressive on a resume, but when that person shows up for an interview with a belligerent tone in his voice when being questioned, an employer can avoid hiring a potential problem employee.

Body Communication

Some cultures place emphasis on face-to-face communication. This is not because they dislike technology but because face-to-face communication reveals a great deal more than a letter, an e-mail or a voice mail can deliver. People make eye contact during face-to-face meetings. Some people look away when they are lying. Someone lying during a face-to-face meeting who can't make eye contact would never reveal any incriminating information over the telephone or via a text message. In addition, reading a person's body language shows if he is being receptive to an idea or resistant. Knowing how someone receives information allows for changes in delivery and presentation.


Stress is a factor in many lives. Some of that stress comes from workplace situations. Having face-to-face meetings with individuals and groups allows you to actually meet and discuss problems with individuals. Reading a file on someone does not carry the same weight or information as meeting that person, looking in his eyes and having a conversation with him. Face-to-face communication also recognises the value of the person as an individual, rather than as a nameless cog in a corporate machine. When workers feel valued and acknowledged, morale generally improves and productivity rises.

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