Why a Hotpoint washing machine might have a smell of stagnant water

According to a 2010 Reader’s Digest survey, Hotpoint is Britain’s most trusted brand. Even so, as with the products of other manufacturers, Hotpoint products sometimes cause problems and need attention. Unlike some manufacturers of domestic products, Hotpoint can provide assistance through its service department and spare parts shop. However, not all problems, such as a stagnant water smell, are the fault of the machine.

Incorrect attachment

According to Hotpoint Service, if your washing machine waste hose is connected to the waste supply under your sink, you must make sure it’s attached correctly. Otherwise, waste from your sink might enter the washing machine hose. This contamination could cause an odour which some people might describe as a stagnant water smell. Hotpoint Service suggests you refer to your installation instructions for the best advice on connecting your hose.

Inadequate cleaning regime

Hotpoint Service also recommends you use its detergent and lime scale remover every four weeks or so, to ensure your machine is clean. Failure to do so could lead to a buildup of unhygienic residues with a foul odour. To purchase the cleaning product, Hotpoint Service suggests you ring the Spare Parts and Accessories department. The telephone number is 08448 225 225. Alternatively, you can visit its online spare parts shop. Other manufacturers’ detergent and lime scale remover products may also be suitable.

Water residue

Some water usually remains in a washing machine’s pipe work after you use the machine.Particularly if the machine stands for a while, this water may develop a stagnant smell. In this case, running the machine on a rinse cycle, with no laundry in the drum, is likely to clear the stagnant smelling water from the pipes and replace it with clean water. If the smell persists after this action, look for another cause.


If your Hotpoint washing machine is leaking, it might be creating a pool of water beneath the machine that is emitting a stale odour. Disconnect the machine from the power supply and slip a piece of newspaper underneath it to check. If the paper comes out wet, you might have discovered the culprit. Another option is to consider is whether the smell is actually coming from the machine or something else nearby, such as a vase of flowers.

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About the Author

Frank Luger had his first educational resources published in the early 1990s. He worked on a major reading system for Cambridge University Press, became an information-technology adviser and authored interactive whiteboard resources for "The Guardian." Luger studied English literature and holds a Bachelor of Education honors degree from Leeds University.