How to Fix a Corrupt Media Player

Written by jeff grundy Google
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If you're a music lover or video buff, you probably download a lot of music and video to your PC. Over time, you might download hundreds, if not thousands, of media files. With all of those files, though, the databases Microsoft Windows Media Players uses to keep track of album art, thumbnail pictures, tags and track data might become corrupted. A common symptom of a corrupt Windows Media Player database includes an inability to load, view or delete items in your Windows Media Player library. If this occurs, you must rebuild and reindex the database.

Skill level:


  1. 1

    Close Windows Media Player if running. Right-click the taskbar, and then click "Start Task Manager" on the pop-up menu.

  2. 2

    Click the "Services" tab in the Windows Task Manager. Scroll down to and highlight "WMPNetworkSvc" in the list of running Windows Services. Right-click the "WMPNetworkSvc" name, and then click "Stop Service" on the pop-up menu. Close Windows Task Manager.

  3. 3

    Click "Start," and then click "Computer." Navigate to the "C:\Users\YOUR_WINDOWS_USER_NAME\AppData\Local\Microsoft\Media Player" folder. Change the "YOUR_WINDOWS_USER_NAME" value to your actual Windows user name.

  4. 4

    Scroll down to the "CurrentDatabase_371.wmdb" file in the "Media Player" subfolder. Highlight the file name, and then press the "Delete" key. Note -- If you receive an "Access Denied" error, Windows Task Manager might not have been able to stop the "WMPNetworkSvc" service, so you will need to restart the computer and try again.

  5. 5

    Restart Windows Media Player. Wait for the application to rebuild and reindex the music and video files on your computer. Depending on how large your hard drive is and how many media files you have, the process might take a few minutes or up to an hour. After Windows Media Player rebuilds the database, use the program as you normally would.

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