My Sony Handycam Is Not Recognized in Windows

Written by james clark
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My Sony Handycam Is Not Recognized in Windows
USB cable and plug for the Handycam to PC connection. (usb 3 image by Bosko Martinovic from

The Sony Handycam is the brand name for a line of video camcorders that connect to other audio-video components, such as a TV or computer, for viewing or downloading video footage. The computer connection can use a USB or HDMI (high-definition media interface) cable, depending on the Handycam model. The Handycam also comes with software that must be installed on a PC or laptop for the computer to communicate with the camcorder. If your Windows PC does not recognise the Handycam, try troubleshooting the connections.

Skill level:

Things you need

  • HDMI or USB cable
  • Computer running Windows XP or higher and with Handycam software installed

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  1. 1

    Push in the USB or HDMI cable firmly into the jacks on the left side of the Handycam and the corresponding port on your PC or laptop to ensure a secure connection.

  2. 2

    Turn on both the Handycam and the PC or laptop. Wait for the Windows operating system to boot up and your desktop to appear.

  3. 3

    Toggle the power switch on the back edge of the Handycam to the "Off" position, wait 30 seconds and turn on the power again. Watch the computer screen for the "New hardware detected" message, confirming the computer recognises the Handycam connection. Continue troubleshooting if the message fails to appear.

  4. 4

    Click the four-color Windows start button in the bottom left corner of the screen. Select "Computer" to open a new window displaying all drives and external devices connected to your PC or laptop. Look for the Handycam icon in the new window and double-click the icon if it appears. This normally will open the connection with your camcorder.

  5. 5

    Eject the computer's disc tray to load the Handycam software CD and shut the tray. Reinstall the Handycam software and drivers on the computer by clicking the buttons that appear on your monitor or laptop screen.

  6. 6

    Restart the computer and switch off, then turn on the Handycam to activate the connection. The communications software launches automatically for downloading, viewing and editing video footage from the Handycam.

Tips and warnings

  • The software supplied with the Sony Handycam supports Windows XP, Windows Vista and the Windows 7 operating systems. Handycam software is not compatible with Mac operating systems.

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