Lotus Notes is an IBM e-mail system set up to work with the Linux network and other IBM networks. If Lotus Notes is not working, there are several things that you can do. If Lotus Notes will not delete e-mail messages, you can try to fix the issue in several ways before you resort to asking someone else for help. If none of the methods work, you can call your Internet Service Professional to try to fix the issue.
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Click your Lotus Notes options. Choose "Email Settings" and then scroll through the list. There is an option to block deletion of e-mails on many Lotus Notes versions. If this option is checked, you will be unable to delete messages. Uncheck the box next to the option so you will be able to delete the messages.
Check your Internet connection. If you are not properly connected to the Internet, Lotus Notes will not be able to refresh and update. In that instance, your messages may actually be deleted, but may not appear as if they have been. Once your connection is restored, you should see that your messages are no longer there.
Right-click on each message that will not delete. With some Lotus Notes versions, there is an option to lock specific messages to keep them from accidental deletion. When you right-click on the message, you should be able to see if this option is turned on. If it says "locked" or you see a small lock next to the message name, click the word or icon to unlock it. You should then be able to delete the message without any problems.
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