When your Dell computer breaks, you most likely would call Dell support to fix it. If you require a hardware component to be replaced, a service call is set up and you are assigned a DPS number. This number allows Dell to locate the information about your service call quickly should you call in again. The number is not only given over the phone, but also sent via e-mail. If you delete the email and neglect to record the number, give the Dell representative your system's service tag to help Dell find the DPS number.
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Turn your computer or laptop around or upside down.
Locate a Dell sticker affixed to the back or bottom of the system.
Record the Dell Service Tag as well as the Express Service Code. These numbers, prominently displayed on the sticker, provide Dell with enough information to locate your service call details. If the sticker is damaged or unreadable, you can obtain the information from a command prompt (see the next section).
Locate Your Service Tag Physically
Click "Start" from your Windows desktop.
Click "Run" and type "cmd." Press "Enter."
Type "wmic bios get serialnumber" and press "Enter."
Record the serial number listed. This is your computer's Dell Service Tag.
Locate Your Service Tag via Command Prompt
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