Outlook Express allows you to send and receive e-mails, among other features. When attempting to download messages, you must have properly configured your e-mail account settings. Outlook Express receives messages from a variety of Web-based e-mail services such as Gmail, Yahoo! Mail and Windows Live Mail. Messages will not download unless the account settings are properly configured and you are connected to the Internet.
Open Outlook Express by clicking "Start," "All Programs," and click on "Outlook Express."
Click "Tools," and select "Accounts."
Select the email account and click "Properties."
Click "Servers." Make sure that the settings for "Incoming Mail," "Outgoing Mail," "Account Name" and "Password" are correct. Obtain these settings from your Web-based e-mail provider. For example, Gmail users enter "pop.gmail.com" as the "Incoming" server, and "smtp.gmail.com" as the "Outgoing" server.
Click "Advanced" to ensure that the "Outgoing" and "Ingoing" server port numbers are correct for your e-mail account. For example, Gmail users enter "465" as the "Outgoing SMTP" number, and "995" as the "Incoming POP3" setting. Enable the setting "This Server Requires a Secure Connection (SSL)."
Click "OK," and then "Send/Receive" to receive new messages.
Right-click on the network icon, located near the system clock, and click "Diagnose and Repair." The software will detect common connectivity issues and offer repair instructions.
Ensure that the network connections are physically enabled. If you are using a laptop, press the "On" button that enables your wireless network card. If you are using a desktop computer, make sure that the router's cable is connected and turned on.
Test your router by accessing the Windows Internet Connectivity Evaluation Tool. (See Resources.)