HP Pavilion computers are a line of PCs designed for Microsoft Windows and outfitted with the standard features, such as graphics card, an Internet modem and CD or DVD drive, depending on the date of manufacture. While the machines' components are generally high quality, like any other computer parts, they can be subject to hardware errors. If your HP Pavilion computer is not reading DVDs, there are a series of troubleshooting steps you can take.
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Things you need
- DVD lens cleaning disc
- Glass cleaner or rubbing alcohol
- Lens cleaning cloth
Inspect the front of the machine's optical disc tray. If it is an older model with a "CD-ROM" logo but no "DVD-ROM" logo, the machine is not equipped with a DVD drive and will not read DVD discs.
Insert a DVD lens cleaning disc into the machine's DVD tray and close the tray. Open media playing software such as "Windows Media Player" or your computer's DVD software and press "Play" to clean the DVD drive's laser heads, which will improve your DVD drive's performance.
Spray rubbing alcohol or glass cleaner onto a lint-free cleaning cloth such as that used to clean eyeglasses. Rub down the DVD you are attempting to play in your Pavilion PC to ensure dirt on the disc is not restricting playback.
Turn the computer around and inspect the label on the back to find your computer's model number. Go to the website in "Resources" and check the box marked "Download drivers and software (and firmware)," then input your model number and press ">>." Download the latest available driver for your DVD drive and double-click to install.
Contact HP if the above steps do not fix your problem. Your DVD drive may be damaged or faulty and in need of repair or replacement.
Tips and warnings
- Don't use a CD lens cleaning disc to clean your DVD drive. These discs contain brushes that can scratch the DVD lens.
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