How to Troubleshoot the Plantronics CS60 Wireless Headset System

Written by patrick nelson
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How to Troubleshoot the Plantronics CS60 Wireless Headset System
(Pixland/Pixland/Getty Images)

The Plantronics CS60 wireless headset base station connects to a PC through a USB port. The base unit then connects wirelessly to the headset. The device is designed for computer telephony Voice Over Internet Protocol (VOIP) conversations. The CS60 is distinct from many other Plantronics headsets in that it is geared toward computer telephony, versus making calls on a cellular mobile telephone. Problems with the CS60 Wireless Headset System can be corrected by following some of the following troubleshooting steps.

Skill level:


  1. 1

    If the headset doesn’t seem to work well with the base unit, move closer to the base unit. Call dropouts and interference will be more pronounced the farther away you are. Try to stay in the same room for optimal calling quality.

  2. 2

    Check that the VOIP software on your computer is compatible with remote answer, and disconnect it if the headset doesn’t work with your computer. Look for the default audio device option in the calling software and ensure that it is set to the Plantronics device.

  3. 3

    Fully charge the headset on the base unit if you cannot hear the caller. The base unit must have a green light illuminated for the headset to charge. In addition to plugging the USB cable into the PC, plug the base unit into the AC adaptor and into the wall.

  4. 4

    Align the microphone boom with your mouth if callers cannot hear you. The microphone should be in a straight line to the corner of your mouth. Take a look at the microphone volume setting in your VOIP software and increase the volume if callers cannot hear you. Test this function, because increasing it too much will also increase background noise.

  5. 5

    Lower the listening (speaker) volume on your VOIP software if sound in the headset is distorted, or you can hear an echo. However, an echo is often a problem with the callers’ set-up. Ask your caller to check and adjust her volume levels.

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