How do I Troubleshoot a JVC Everio GZ-MC500?

Written by ross glyn
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How do I Troubleshoot a JVC Everio GZ-MC500?
Shoot stills and video with a JVC Everio. (digital camera 6 image by Harvey Hudson from

The JVC Everio GZ-MC500 digital camcorder has a 10:1 power zoom lens for video and an 8:1 power zoom lens for stills. Made by JVC, a pioneering consumer electronics firm established in Japan in 1927, the camera has a 1.6-inch LCD panel and a monaural speaker. As with most consumer electronics, glitches can occur. Whether it be a problem with the LCD monitor or the zoom, there are a few basic steps you can take to troubleshoot the camera before taking it in for service.

Skill level:


  1. 1

    Reset the camera if external noise or interference causes the camera to malfunction. The camera is a microcomputer-controlled device, and noise and interference can cause it to malfunction. Press the reset hole with a piece of wire or other sharp instrument. The power will be turned off automatically and then turned on again. If nothing happens, turn the power switch to "Off" and remove the battery pack or AC adaptor from the camera, then put it back again.

  2. 2

    Check that the battery pack and power cord are securely connected if there is no power to the unit.

  3. 3

    Delete unnecessary images from the memory card if the camera won't record. Make sure the correct recording medium is selected. Check if the battery/CF card cover is open. Close the cover if open.

  4. 4

    Set the zoom to 40x or 200x if the digital zoom does not work. Digital zoom is not available in still image recording.

  5. 5

    Check if the battery/CF card cover is open if playback cannot be performed. Make sure the recording medium is selected. Set the TV's input mode or channel appropriate for video playback.

  6. 6

    Set the focus to automatic mode if the focus does not adjust automatically. Gently wipe the lens with lens cleaning paper and recheck the focus.

  7. 7

    Turn off the Sepia or Monotone mode if the white balance setting cannot be activated.

  8. 8

    Adjust the angle and brightness of the LCD monitor if images appear too dark or whitish. Adjust the brightness on the monitor if there is no image on the screen.

  9. 9

    Push in on the SD memory card a few times if you cannot remove it from the camera.

Tips and warnings

  • This camera is designed to be used with PAL type colour TV signals. It cannot be used for playback with a television of a different standard. However, live recording and LCD monitor playback are possible anywhere.
  • Do not point the lens directly into the sun. This can cause severe eye damage.

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