Supermarket sizes range from mega-stores and chain grocery stores to small business community grocers operating individual stores. To properly run a supermarket, the manager or owner-operator must understand, monitor, and manage all core supermarket business operations. This includes such core functions as department operations, human resources, business accounting, shipping and receiving, parking and security.
- Skill level:
Identify departments. Supermarket departments include meats and seafood, fruits and vegetables, frozen foods and cheeses, breads, spices and baking goods, and an assortment of canned, boxed, jarred foods. There should be an employee who oversees the proper functioning of each of these departments. Other supermarket services provided for customer convenience are bakery, florist, check cashing, money orders, money transfer and state lottery purchases.
Manage employees. Supermarket staff should be reliable with a high level of accountability. This includes being honest, performing duties with little monitoring, providing quality customer service and observing employee work schedules as agreed.
Master supermarket accounting operations. This includes implementing cash management procedures for counting and recording cash register sales and performing banking functions. It also includes accounting for operational expenses and supermarket procurement needs, as well as managing employee payroll.
Monitor shipping and receiving. Accurate procurement assessments are based on monitoring inventory needs and patterns to avoid overstocking and understocking products. The issue of overstocking is especially important for items that have short expiration dates. Additionally, store management must know dates and times for all expected delivery to insure that proper staffing is available for its receipt.
Offer select delivery services. Many supermarkets offer delivery services either to select customers such as to the elderly and people with disabilities within a designated distance from the shop. Other grocers are offer online order for select items at reduced prices. This includes bundled products to encourage bulk deliveries of dried and canned goods.
Manage parking grounds. This includes ensuring that safe and convenient parking is available to customers.
Stay in contact with security. Security may be the local police that needs to be called in case of an emergency at the supermarket. It may also be a staff security employee or a contract security patrol agency. In either instance, plan scheduled meetings to address concerns communicated to you by employees and customers. Also, secure available police and security reports on identified security problems within the community where the supermarket is.
Tips and warnings
- This article is for informational purposes only and should not be used as a substitute for professional advice related to legal or tax matters.
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