If your Xbox 360 video game console is not displaying video correctly, you can try several solutions. A broken console that can't show video cannot be fixed at home. But most video issues are caused by a loose connection or incorrect video settings. Before contacting Microsoft to arrange a repair or replacement, try these troubleshooting steps.
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Check that your television or monitor is displaying the correct channel. The Xbox 360 will typically be set to operate on the channels "AV," "Component" or "HDTV." If you run the console through a switcher or receiver, make sure it's switched on, working correctly, and set to the channel where your Xbox 360 is connected.
Disconnect the A/V cables from the rear of your Xbox 360 and the sockets on your TV, monitor or receiver. Reconnect the cables, pushing the plugs firmly to ensure a secure connection on both ends of the cable.
Turn the Xbox 360 around and inspect the TV/HDTV switch on the rear of the console. If your console is connected using the five component AV plugs (red, white, blue, green and pink), the switch should be set to "HDTV." If it is connected with the three composite AV plugs (red, white and yellow), set the switch to "TV." The console will reset to display the selected video feed when the switch is changed.
Reset the display settings on your Xbox 360 by turning on the console, without a disc in the tray, while holding the "Y" and "Right Trigger" buttons on your controller. The console will boot using the factory default display settings, which will display on any working television.
Remove the HDMI cable, if you are using one. If your console is connected via HDMI and you hear sound but see no picture, your television may not support the console's HDMI settings. Connect the console via component or composite video and download any available system updates, which will be offered as soon as the console is turned on. If your HDMI connection still does not work, the console needs to be operated via a component or composite video connection, not HDMI.
Tips and warnings
- If all the above steps do not work, your console may be faulty. Contact Microsoft.
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