Dyson vacuum cleaners are made to shut down when there is an internal problem to prevent overheating, according to the manufacturer. The most common problems can be remedied without taking the vacuum to a repair shop and include clogs and dirty vacuum parts. Dyson offers a few steps to troubleshoot problems with its upright vacuums, but cautions that performing more than routine maintenance and troubleshooting at home can nullify the manufacturer’s warranty.
Release the wand and hose from the vacuum using the coloured release buttons on the side of the wand and above the power button. Look inside for blockages.
Remove the canister from the housing and check for blockages where the canister and hose connect.
Remove debris from the hoses and canister. Wipe parts clean with a cloth or paper towel and reassemble.
Lay the vacuum face down and use a flathead screwdriver to remove the plate covering the brushbar on the bottom of the vacuum. The brush bar is obstructed if the vacuum makes “a loud ratchet noise,” according to the Dyson owner’s manual.
Cut debris loose from the brushbar using scissors. Be careful not to damage the bar itself.
Replace the plate over the brushbar and return the vacuum to an upright position.
Remove the canister from the vacuum and open the top. Take the filter out of the top of the canister and remove the foam filter from the plastic housing.
Wash the filter in cold water. The filter should be cleaned every six months and can produce a dusty smell when the vacuum is running if it is dirty. Soaps and cleansers should not be used on the filter, according to the manufacturer.
Let the filter dry for at least 12 hours; then put it back in the vacuum cleaner. Make sure it is completely dry before running the vacuum again.
Unplug your vacuum cleaner before performing any maintenance or troubleshooting problems.