Hotpoint makes a variety of different refrigerators, including freezer-on-top, side-by-side and compact models. No matter which style you have, there are a few basic troubleshooting guidelines that will help you identify and fix the most common refrigerator problems. For more specific information, check your owner's manual's troubleshooting section or the Hotpoint website. Your owner's manual also has part number listings to help you find the correct replacements for your make and model.
Make sure the refrigerator is getting power by looking at the light inside the compartment or listening for the sound of the fan and motor. If these are not operational, check to see if the refrigerator is plugged in. Go to the home's circuit breaker box and reset the breaker switch and replace any blown fuses. Test the current by plugging another appliance into the same outlet or using a volt meter. If there is still no power, call an electrician to look at your home's wiring.
Listen to the motor when the refrigerator is on. If you hear it running for a long time, this could mean that there is a gap in the door gasket that is letting the cold air seep out.
Make sure the drain tube is not blocked if there is water pooling under your refrigerator. Replace the drain pan if it is cracked.
Use a vacuum and hose attachment to clean the coils behind the refrigerator. Slide the refrigerator out so there are at least 6 inches between the coils and any walls or obstructions.
Remove the access panel covering the evaporator coils inside the freezer compartment. If the coils are frosted over, the refrigerator's self-defrosting system could be malfunctioning. Clear out any food from the refrigerator and freezer compartments. Unplug or turn off the refrigerator to allow it to defrost. If the problem recurs, call a serviceman to repair the self-defrosting system.
Check the ice maker and water supply line, if applicable. If it is not making any ice cubes, make sure the power switch is turned on and the wire arm inside the ice bin is in the lowered position.
Test the water flow in the ice maker supply line if your ice maker is producing hollow or small cubes. Turn off the main water supply for the home. Disconnect the water supply line from the back of the refrigerator and set the open end in the sink or a large bucket. Turn the home's water supply back on and observe the water flowing out of the ice maker supply line. If the water flow is weak, turn the water off and replace the supply line and the saddle valve that connects it to the home's main water line. Turn the water back on and test the flow again. Call a plumber to check for a blockage in the home's pipes if the flow is still weak.
Things you need
- Owner's manual
- Volt meter (optional)
- Replacement parts (as needed)